Stellar expands call centre outsourcing relationship with leading telecommunications provider
Released on = May 24, 2007, 5:52 pm
Press Release Author = Stellar
Industry = Telecommunications
Press Release Summary = Stellar adds to portfolio of call centre outsourcing services being delivered to one of Australia's leading telecommunications providers
Press Release Body = MELBOURNE, Australia - Stellar, a leading global business process outsourcing provider, today announced that Stellar Australia has expanded its relationship with a leading Australian telecommunications provider to support their inbound business-to-business sales activity.
Stellar Australia has developed strategic partnerships with various divisions of the client's business over the past nine years, providing a variety of call centre outsourcing solutions, including customer care, billing, information services and sales.
The additional service will be operated from one of Stellar's nine Australian call centres, located in Box Hill, Victoria.
The client partnered with Stellar Australia due to their responsiveness, flexibility and demonstrated telecommunications industry experience and understanding.
"The addition of the business-to-business sales activity to the portfolio of call centre services we deliver to this client demonstrates the strength of the relationship we have built with them over the past nine years," said John Hollingsworth (Chief Executive Officer, Stellar Asia Pacific).
Stellar Australia is a leader in serving the telecommunications industry, having extensive experience managing contact centre services for landline, mobile phone and Internet service providers.
About Stellar Stellar is a leading global business process outsourcing provider, with over 6,000 employees across 19 contact centre sites in Australia, UK, USA, Canada and the Philippines. Stellar's consistent service quality across various communication channels helps clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to contact centre outsourcing, Stellar also specialises in document management, workflow automation technology and outsourcing solutions through their Stellar Business Process Solutions brand. For more information, visit www.stellarccs.com
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